At Equalpixels, we want you to be satisfied with your purchase of Quevix. Our refund policy is designed to be transparent and compliant with consumer protection laws.
This policy forms part of our Terms of service. It does not take away any rights you have under the consumer law of the country where you live.
1. Merchant of Record
Our order process is conducted by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
In some regions a payment may be processed by Stripe or PayPal instead. The same refund rules apply to those orders; we handle the refund ourselves through the provider that took the payment.
2. Refund window (14 days)
We offer a full money-back guarantee on your first purchase of a paid plan (Pro or Max, monthly or yearly). You are eligible for a full refund if you request it within 14 calendar days of your initial payment date.
If you are not satisfied with the product that you have purchased from us, you may request a refund within this 14-day period. No specific reason is required.
3. Renewals
Paid plans renew automatically until you cancel. A renewal payment, monthly or yearly, is refundable within 14 days of the renewal date only where the law of your country requires it, or at our discretion. We look kindly on genuine mistakes, such as a yearly renewal you meant to cancel and have not used since, so please get in touch.
You can cancel at any time before the renewal date to avoid the charge.
4. AI credits
Using your plan’s AI credits during the refund window does not void your refund. We do take credit use into account when judging whether a request is reasonable: if an account repeatedly buys a plan, uses a large share of its credits and then asks for a refund, we may decline further refunds for that account.
5. How to request a refund
To request a refund within the 14-day window, you must inform us of your decision. You may do so by contacting us via one of the following methods:
- Email: [email protected], from the email address on your Quevix account.
- Paddle Support: You may contact Paddle directly via email at [email protected] or use their chatbot at paddle.net.
It helps to include your order or invoice number, which you can find in your receipt email.
6. What happens after a refund
Refunds go back to the original payment method. Once the refund is issued, the time it takes to appear depends on your bank or card provider.
A refunded subscription is cancelled and your account moves to the Free plan straight away. Your posts and media stay in place, but features and usage above the Free plan’s limits may be paused until you upgrade again.
7. Cancellations
You may cancel your subscription at any time from the billing page in your account.
- Effect of Cancellation: If you cancel after the 14-day refund window has passed, you will not be charged for the next billing cycle, but you will not receive a refund for the current payment. You will continue to have access to your account until the end of your current subscription period, after which it moves to the Free plan.
8. Free plan
We do not offer a free trial. Instead, the Free plan lets you evaluate Quevix for as long as you like before you pay anything. Because nothing is charged on the Free plan, there is nothing to refund. When you move to a paid plan, the 14-day refund window in section 2 begins on the day your first payment is processed.
9. Upgrades and downgrades
If you upgrade during a billing period, the checkout shows the amount due before you confirm, and the change may be prorated. If you downgrade, the lower plan starts at your next renewal. A plan change after your first purchase is not a new first purchase and does not restart the refund window.
10. Your rights under consumer law
If you live in the European Union, the United Kingdom or another country with similar rules, you may have a legal right to withdraw from an online purchase within 14 days. Because Quevix is a digital service that starts as soon as you pay, that right can end once you begin using it, if you agreed to that at checkout. Our 14-day money-back window on a first purchase applies whether or not you have used the Service, so in practice it gives you at least the same protection.
Where the law of your country gives you a right to a refund that goes further than this policy, for example on a renewal or because the Service was not provided as described, that right applies and we will honour it. Nothing in this policy limits rights you cannot waive.
11. Chargebacks
Please contact us before opening a dispute with your bank; a refund is almost always faster. If a chargeback is filed for a payment that is still within the refund window, we will treat it as a refund request. We may suspend paid features on an account while a dispute is open.
12. Contact us
If you have any questions concerning our refund policy, please contact us at:
- Email: [email protected]